University of Technology Sydney UTS: Rules, Policy and Legislation

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Handling Student Complaints

Policy on Handling Student Complaints

UTS is committed to providing a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties. As part of its commitment to creating a supportive and open organisational culture, the university is committed to ethical and responsible management, transparency in its decision-making processes, and a visible, accessible and fair complaints process. UTS views student complaints as providing an opportunity to review and improve its policies and practices, and also to gain insight into student levels of satisfaction.

Note: This policy has been reviewed and a new policy will take effect in 2019.

Handling Student Complaints — Procedures for Managers

A great variety of individual complaints can arise. Every complaint is unique, and should be handled as appropriate to the circumstances and consistent with the Handling Student Compliant Policy.

Note: These procedures have been reviewed and new procedures will take effect in 2019.