University of Technology Sydney UTS: Rules, Policy and Legislation

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Handling Student Complaints

Policy on Handling Student Complaints

The University of Technology Sydney is committed to providing a learning and working environment in which complaints are responded to promptly and with minimum distress and maximum protection to all parties. As part of its commitment to creating a supportive and open organisational culture, the University is committed to ethical and responsible management, transparency in its decision-making processes, and a visible, accessible and fair complaints process. The University views student complaints as providing an opportunity to review and improve its policies and practices, and also to gain insight into student levels of satisfaction.

Handling Student Complaints — Procedures for Managers

A great variety of individual complaints can arise. Every complaint is unique, and should be handled as appropriate to the circumstances and consistent with the University's Handling Student Compliant Policy.